About Loan Stop


Well hey there. If you're reading this you must have a lot of time on your hands. Go grab a rag.

Loan Stop is a payday loan company. More accurately, we are a consumer loan company.

About the COM

10/16 DC


Welcome to the COM. The (nearly) Complete Operations Manual. Everything you need to do in order to do what you do when you are doing what you do with our company is available for you to do here.

Okay, truth time, it doesn't list everything, but most things most definitely. We'll have everything here soon enough.


Store Hours

We expect that your store is open to issue loans the entire time it is listed as being open. In most cases that is 9am to 8pm Monday through Friday and then again 10am - 2pm on Saturdays. Some of the stores are open from 9am to 6pm Monday - Friday. You lucky ducks. Nonetheless, we expect that you are available to issue new loans or cash checks or perform MoneyGram transactions during that entire period.

Example: Let's assume your store closes at 6 during the week, if a client walks in the door at 5:59 pm you must help them. It's that simple. This is a terminable offense. If we find out you are denying service because it is getting close to the end of business, then obviously you would do well to find a job that ends earlier in the evening.


Hold Dates

The Hold Date (shown below in the middle, empty column) corresponds to the Customer Requested Date Due on the client's payment schedule. For that reason, the initial hold date should be discussed very carefully. Whatever date you choose upon issuing a loan will be the date the client sees when they first refer to their documents.


In the picture below the first column


Loan-Star-adjust-hold-dates-screen



Prepaid Card Accounts

10/16 DC

We don't work with prepaid card accounts at the moment. Most do not allow their card holders to simply write a post-dated check. Rather, the card holder would be required to note, in advance, the exact date for which their check is written in order for their company to clear it. That is, for a client to allow us to submit an ACH to their account when we need to, the client would need to clear each of those debits (for those specific days) in advance with their prepaid card account company. Of course, there are several circumstances in which we might have need to debit their account on a day other than the one to which they have previously agreed. For that reason, we cannot, at this time, work with prepaid card accounts


Would we like to in the future? Yes, very much so, but as of this point in time, it is simply not possible.


Loans

There are two types of loans that Loan Stop currently offers: Payday Loans (Wyoming locations only) and Installment Loans (Colorado only).


Payday Loans

Payday Loans are a bit simpler than their Installment Loan counterparts.

These loans are designed to go no longer than one month. They have one set fee for the amount of time the loan is borrowed: 9 days, 16 days, 23 days and one month. While the loan is prorated if it is paid off early, that amount is governed by Loan Star and is not a number that is immediately available to clients or to employees.


Installment Loans

Installment Loans are offered only for a six-month period. During this time, the loan will accrue interest and a monthly fee.

Daily balances are available to retrieve by the employee. And the loan can be paid off at any time with only a two-week aging period to govern.



Requirements: The Basics


In order to borrow a loan with us, a client must provide:

  1. A bank statement for their checking account
  2. A check for that same account
  3. Their most recent pay stub
  4. A valid ID
  5. Three references

These items prove the client's employment, income, identification, financial resources, and address. Further, the information contained in these items allows us to make an accurate assessment of whether or not a client is eligible to borrow from our company and how much they are eligible to receive.

The items listed above are a good introduction to the topic of requirements. You'll want to follow the links below to learn a bit more about each of them separately.

The recommended order of items is listed below. Well, technically it was listed above too, but hey, the ones below have links to actual text and, in some cases, images! If you take your time and go through each of these sections one by one you'll go through Loan Stop noob to Loan Stop champion in very nearly only 4 years!



Bank Statement

The bank statement contains all the activity that has taken place on a client's checking account over a specific period of time: all debits (or withdrawals), deposits (or credits), checks written, fees, transfers and interest accrued. Everything. It is important to note that we take most of these items into consideration when reviewing a client's financial history.

We must know how a client uses their checking account to gain an understanding of how we might fit into their financial plans.

In the bank statement section, we'll go through several examples of bank statements as well as the specific items we look for in order to qualify a client and those items we look for in order to disqualify a client.



Personal Check

A client's personal check will be issued to

A bank statement will usually feature the logo of the bank along with a listing of each account that is open and active at that bank for the client. Within each account listing there is a collection of

Of course, that isn't quite the whole story. Things begin to get complicated as different types of income are introduced; and there happen to be several types of income we have an obligation to cater to, each with their own particular differences.

So now that you are briefly familiar with our requirements, let's mix things up a bit.

For the various types of income with which we are able to work we must adjust the requirements listed above. We do our best to acknowledge and accomodate all types of income with all the policies we have, but of course, it is impossible to accomodate everyone.

For now, the types of income we are able to accept are as follows:

Below, you will find lists of our requirements according to the type of income a client receives. Take a moment to read through the requirements lists for each of the income types and think about why they might be structured that way.


Our requirements are formulated to best guarantee our clients' ability to pay back their loan. In other words, our requirements are designed to ensure that the loan does no damage to a client's finances and our loans themselves are further designed. The requirements are also streamlined; there are few of them and few specifications therein so that we might maintain our policy of speed and efficiency.

Let's take a closer look at each of these items so we can understand a bit more about why they are and why they are required.


Pro Tip: It is your job as a representative of Loan Stop to familiarize yourself with our requirements; both the what and the why. Clients expect you to be knowledgable in all of our policies and procedures and, similarly, so do we!

In-Depth



We only require five items of our employed or annuity-receiving clients


Check Cashing



We cash checks. We cash all kinds of checks, most of which can fall handily into the following 6 categories: payroll, government, insurance, personal, cashier's and money orders.

The first three (payroll, government and insurance) we can cash for the very first transaction for a client. The final three (personal, cashier's and money orders) we cannot cash until the fourth transaction or later.


Rather than a percentage, we charge one flat rate per $100 according to the types of checks we cash. Below, you'll find a complete list of the types of checks you might run into and exactly how to handle each of them.

First-Time Check Cashing


Identification



These identification requirements are the same for our MoneyGram transactions as well.

Pay Stub

The pay stub must always be the most-recent pay stub that the client was due to receive

For example, if the client gets paid weekly on Fridays and visits your location on a Friday they must have their pay stub from that day

Your Store

Your store is as important to the look and feel of the company as you are

Please take pride in your location. Make sure that things are straight on your counters, that all items are clean and in their place. If we present a professional appearance we will attract professional clients.